This page features numerous tips and tricks for solving common problems with a classroom computer, monitors, projector, sound system, wifi, and more. If the information on this page does not resolve your issue, please put in a work order to inform your STS or LMETS of the issue so he/she can help you to resolve it.
Computer Troubleshooting
If your computer or monitor won’t turn on:
- Check the power cord where it attaches to the back of the computer or monitor to make sure it is plugged in tightly.
- Check the power cord where it attaches to the surge protector to make sure it is plugged in tightly.
- Check to make sure the surge protector is plugged into the outlet and turned on.
If your computer will not log in or connect to the Internet:
- Check the back of the computer where the blue Ethernet cable attaches to see if the lights are flashing.
- If there are no flashing lights, check the blue Ethernet cable to make sure it is plugged in correctly both the the computer and the wall port.
If your computer is operational but a program seems to be running improperly or won’t open, restart your computer.
Monitor Troubleshooting
Using a Dual Monitor
Quick keys for moving windows between screens
(Windows Key + Shift + Arrows)
Projector Troubleshooting
| Problem | Cause/Solution |
|---|---|
| Won’t turn on | Batteries in remote are dead Projector is unplugged Dead projector lamp |
| “Replace lamp” light is on | Projector lamp failure or filter needs cleaning Place a work order for your STS/LMETS to check the projector. |
| 500 hour filter message is on | Place a work order for your STS/LMETS to clean the projector filter. |
| Colors projected are incorrect | Check the display cable(s) at every junction (computer, VGA splitter, wall port) to make sure it is securely connected. |
| Projector is on but nothing projects | Check display cables to make sure all display cables are connected. Press the Search button on your projector remote to search all inputs. Press the Blank button on your projector remote to make sure the projector is not set to blank. |
Sound System Troubleshooting
| Problem | Cause/Solution |
|---|---|
| No Sound | Check source volume and audio settings. Check to make sure audio receiver (blue box mounted on wall) is powered on. Check connection of audio cable at computer and wall plate. |
| Feedback | Check microphone volume and OptiVoice setting (one or both being too high can cause feedback). Make sure teacher and student mic are on different channels. |
| Dropout/Static | Fully charge or replace microphone battery. Ensure line of sight to receiver or ceiling sensor. Ensure ceiling sensor light is on. |
| Sound system goes to sleep while playing audio from computer | Turn computer volume to 100% and adjust volume on the audio receiver. |
Wifi Troubleshooting
You will see these WiFi radios throughout your school. You might even have one in your classroom. For the most part you won’t have to ever worry about them. However, the lights that are displayed on the radio have meaning and it is helpful to know what they mean. This chart explain the lights:
Printer Troubleshooting
If the information on this page does not resolve your issue, please put in a work order to inform your STS or LMETS of the issue so he/she can help you to resolve it.
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Page content created by district technology specialists Heidi Meenen and Jenny Peirce.
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